Key Care Limited (“Keycare”) has received your personal data in relation to your Keycare insurance policy or your Recovery and Assistance cover (“the Policy”). It receives it directly from you when you take out the Policy or contact Keycare in relation to it. The personal data consists of the following (or some of it): full name and title, full address, date of birth, contact telephone numbers, email address, make and model of vehicle and vehicle registration number, and bank and credit card details. (It includes data supplied by you about any other person named on the Policy and you should make this Privacy Policy available to them.)

Keycare is a Data Controller in relation to the data that it processes about you.

Keycare will use your personal data for any one or more of the following purposes:

1. To administer the Policy;
2. To communicate with you for any purpose in relation to the Policy (including renewal options) by letter, telephone, fax, email or text message.

The legal basis of processing is:

1. That the processing is necessary for the performance of the contract of insurance, namely the Policy (including sending your documents to you, dealing with any claim and administration of the Policy);
2. That the processing is necessary for the purposes of the legitimate interests pursued by Keycare (including sending you a renewal notice or for any other matters arising from the Policy not covered in the bullet point above).

Additionally, on the basis of your explicit consent, Keycare may process special category data (such as information relating to your health) where this is provided to Keycare to enable you to be given any extra assistance which you may require in relation to the Policy.

Keycare may transfer your personal data (including any special category data) to the Insurer Ageas Insurance Limited which underwrites the Keycare and Keycare Plus Policies and communicate with the Insurer in relation to the Policy by letter, telephone, fax or email. The Insurer may use your personal data for all purposes relating to the Policy and its underwriting and may communicate with you in relation to the Policy by letter, telephone, fax or email; they may make further disclosure to other insurance companies, reinsurers, legal advisers, loss adjusters, claims handlers and/or other organisations. For more details of how the Insurer collects, uses and stores your personal data, please visit www.ageas.co.uk/privacy-policy or contact their Data Protection Officer at Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA or the dpo@ageas.co.uk.

Keycare will transfer your personal data to third parties where this is necessary to administer the Policy. Such third parties include locksmiths and key providers providing services under the Policy who may in turn from time to time use third parties to perform such services. They may use your personal data to provide services to you under the Policy and may communicate with you by letter, telephone, fax, email or text message in relation to the Policy.

Keycare may transfer your personal data to third parties where this is necessary or desirable for the legitimate business interests of Keycare or as required by law.

Keycare will only transfer your data to third parties within the UK or (subject to any relevant legal safeguards) the European Economic Area.

Keycare will update your personal data from time to time based on information received from you directly. In order to comply with tax, financial services regulations and other applicable legislation, Keycare will hold your personal data for the duration of the Policy and for six years after it ends, at which time it will be destroyed.

Keycare may use your personal data for marketing key protection products (or other similar products) to you in circumstances where this is considered to be appropriate, including contacting you prior to the expiry of the Policy in connection with its renewal.

From time to time Keycare may make changes to its Privacy Policy to take account of changes in legislation and practice. The latest version will be available at https://www. keycare.co.uk/home/PrivacyPolicy.

You have the right to request from Keycare access to and rectification or erasure of personal data or restriction of processing concerning you and to object to processing. In addition you have the right to data portability. Any questions you may have about data protection should be addressed to the Data Protection Officer at Keycare at the address below. You have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).

Keycare may process your personal data for the purposes of its legitimate interests and use your personal data for direct marketing, including marketing key protection products (or other similar products) to you, in circumstances where this is considered to be appropriate (including contacting you prior to the expiry of the Policy in connection with its renewal). You have the right to object to processing by Keycare for direct marketing purposes and/or for the purposes of Keycare’s legitimate interests.

If you wish to exercise this right, please contact the Data Protection Officer at the address below.
Key Care Limited 2-3 Quayside House, Quayside, Salts Mill Road, Shipley, West Yorkshire, BD18 3ST. Telephone: 0345 303 0550 Email: dpa@keycare.co.uk